Return Settings

ECOM-5618 Return policies and configuration by phases (uses only existing design system components)

admin.xcart.com/admin/?target=return_settings

View storefront

Admin

/ Orders / Returns / Settings

Return Settings

Configure return policies, reasons, and automation rules

Implementation Phases: P1 Admin P2 Customer Self-Service P3 Automation

General Settings
Return Reasons P1

Return Reasons

Select which return reasons are available when creating a return request

Enable return reasons:

Doesn't fit / Wrong part ordered

Part doesn't fit the vehicle (fitment error)

Product Not As Described

Product doesn't match specifications or quality expectations

Damaged item

Item was damaged during shipping

Wrong Item (fulfillment error)

Customer received a different item than ordered

Core Return

Return of remanufactured part core (automotive-specific)

Custom reasons will be available in future versions

Return Window

Set the time period during which customers can initiate returns via self-service

Customers can request returns within:

after delivery

This applies only to self-service returns. Admins can process returns at any time.

Self-Served Returns

Allow customers to initiate returns from their account

Allow customers to initiate returns: Enable self-service returns on storefront When enabled, customers can request returns directly from their account without contacting support.

Return Authorization

How to handle customer return requests

Authorization required

Admin must approve each return request before customer can ship items back

Auto-approve

Return requests are automatically approved (skip manual review)

Use with caution — recommended only for trusted customers

Automated Return Routing

P3 Coming Soon

Automatically select return warehouse based on rules

Automated Return Routing: Enable automated warehouse selection

Routing Rules (when enabled):

Return-to-Origin

Return items to the same warehouse that fulfilled the order

Return-to-Closest

Route returns to the warehouse nearest to the customer

Return-to-Lowest-Inventory

Route returns to the warehouse with lowest stock levels

Condition-Based Routing

Route by return reason (e.g., Damaged → QA Warehouse)

Related Settings

Non-Returnable Products

Set individual products as non-returnable from the product edit page.

View Product Setting

Warehouse Returns

Configure which warehouses accept returns from warehouse details page.