Return Rules & Settings - X-Cart Admin UI Kit

Return Reasons

Select which return reasons are available when creating a return request

Enable return reasons:

Doesn't fit / Wrong part ordered

Part doesn't fit the vehicle (fitment error)

Product Not As Described

Product doesn't match specifications or quality expectations

Damaged item

Item was damaged during shipping

Wrong Item (fulfillment error)

Customer received a different item than ordered

Core Return

Return of remanufactured part core (automotive-specific)

Custom reasons will be available in future versions

Photo Evidence Requirements

Configure photo requirements for each return reason

Reason	Photo Required	Max Files
Damaged item
Product Not As Described
Wrong Item (fulfillment error)
Doesn't fit / Wrong part ordered
Core Return

Supported formats: JPG, PNG, HEIC. Max file size: 10MB

Return Window

Set the time period during which customers can initiate returns via self-service

Customers can request returns within:

after delivery

This applies only to self-service returns. Admins can process returns at any time.

Return Fees

Configure shipping and restocking fees for returns

Return Shipping Cost

Customer pays return shipping Free return shipping (store pays)

Flat rate:

Restocking Fee

% of item price

Set to 0 to disable restocking fee

Self-Served Returns

Allow customers to initiate returns from their account

Allow customers to initiate returns: Enable self-service returns on storefront When enabled, customers can request returns directly from their account without contacting support.

Eligible Shipment Statuses

Customers can only request returns for orders with these statuses

Delivered Partially Delivered Shipped (allow returns before delivery)

Return Authorization

How to handle customer return requests

Authorization required

Admin must approve each return request before customer can ship items back

Auto-approve

Return requests are automatically approved (skip manual review)

Use with caution — recommended only for trusted customers

Automated Return Routing

Coming Soon

Automatically select return warehouse based on rules

Automated Return Routing: Enable automated warehouse selection

Routing Rules (when enabled):

Return-to-Origin

Return items to the same warehouse that fulfilled the order

Return-to-Closest

Route returns to the warehouse nearest to the customer

Return-to-Lowest-Inventory

Route returns to the warehouse with lowest stock levels

Condition-Based Routing

Route by return reason (e.g., Damaged → QA Warehouse)

Return Settings

Return Settings

Return Reasons

Photo Evidence Requirements

Return Window

Return Fees

Self-Served Returns

Return Authorization

Automated Return Routing

Related Settings

Non-Returnable Products

Warehouse Returns

Documentation