Customer Order - Return Button States

ECOM-5618 Customer-facing "Return items" button placement and states in Order History/Detail page
mystore.com/customer/order/00005
Example 1: Normal State - Order Eligible for Return

Order #00005

Placed on November 28, 2025
Delivered on December 2, 2025

Order Items

Product Price Qty Total
Brake Pad Set - Front
SKU: BRK-PAD-F-001
$89.99 2 $179.98
Oil Filter Premium
SKU: OIL-FLT-P-002
$15.99 1 $15.99
Subtotal: $195.97
Shipping: $12.50
Tax: $16.84
Total: $225.31
Return items
You have 28 days remaining to return items from this order (until December 26, 2025)
Example 2: Partial Return Already Initiated

Order #00005

Placed on November 28, 2025
Delivered on December 2, 2025

Order Items

Product Price Qty Total
Brake Pad Set - Front
SKU: BRK-PAD-F-001
Return Pending
$89.99 2 $179.98
Oil Filter Premium
SKU: OIL-FLT-P-002
$15.99 1 $15.99
Subtotal: $195.97
Shipping: $12.50
Tax: $16.84
Total: $225.31
Return items 1 return in progress
Example 3: Return Window Expired

Order #00005

Placed on October 15, 2025
Delivered on October 20, 2025

Order Items

Product Price Qty Total
Brake Pad Set - Front
SKU: BRK-PAD-F-001
$89.99 2 $179.98
Total: $195.97
Return window expired (30 days)
The return window for this order has expired. Returns are accepted within 30 days of delivery.
Example 4: Order Contains Only Non-Returnable Items

Order #00007

Placed on November 28, 2025
Delivered on December 2, 2025

Order Items

Product Price Qty Total
Custom Fabricated Exhaust System
SKU: CUSTOM-EXH-001
Non-returnable
$899.99 1 $899.99
Total: $899.99
This order contains only non-returnable items (custom or made-to-order products). Please contact customer support for assistance.

Documentation

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